Where are you based?

We are based in Leicestershire.

Do you have a physical shop I can visit?

We are a family run business online.

What are the shipping options?

We ship with Royal Mail and various couriers. This usually takes 2-4 working days but often sooner. If local, you can arrange to collect your order.

How do I contact you?

Please email us at is at simplypawsomepets.uk@gmail.com

When will I receive my order?

Orders will be processed and dispatched, usually within 1 - 3 working days. Please allow at least 7 working days for delivery, after dispatch, especially at busy times of year.

What happens if I want to return my item?

If you are unhappy with your items, please email me for the return address. It is also on the address label of the package. It must be returned in its original condition, with tags within 14 days. See our returns page for more detailed information. 

Which countries do you deliver?

We ship worldwide